These Terms & Conditions (“Terms”) govern your use of the Dream Lamhe website, mobile application, and all related services (“Platform”). By accessing or using Dream Lamhe, you agree to be bound by these Terms. If you do not agree, please discontinue use.
Dream Lamhe is an AI-powered luxury celebration and event planning platform that connects users with premium venues, hotels, and verified vendors for weddings, parties, and corporate events.
1. Definitions
- “Platform” refers to the Dream Lamhe website, app, tools, and services.
- “User/You” refers to individuals browsing or booking through our platform.
- “Vendors” include venues, hotels, decorators, caterers, photographers, entertainers, and all service providers listed on Dream Lamhe.
- “We/Us/Company” refers to Namo Corp Tech Pvt. Ltd.
- “Booking” refers to reservations made for venues, hotels, or services through the Platform.
2. Acceptance of Terms
By continuing to use Dream Lamhe, you acknowledge that:
- You have read and understood these Terms
- You are legally capable of entering into a contract
- You accept and agree to abide by all policies including Privacy Policy, Refund Policy, and Vendor Policy
3. Platform Role & Responsibilities
Dream Lamhe is a technology-based booking and discovery platform. We:
- List verified venues, hotels, and vendors
- Provide search, filters, comparisons, and AI recommendations
- Facilitate online booking, payments, and communication
However, we do not own or control the operations of vendors or venues. All services are ultimately provided by the vendor you choose.
Dream Lamhe is not responsible for:
- Vendor availability
- Vendor performance
- Price changes
- Quality of service
- Venue policies, rules, and conduct
- Offline negotiations made outside our platform
We act as a booking intermediary.
4. User Obligations
You agree to:
- Provide accurate information while registering or booking
- Use the platform only for lawful purposes
- Avoid posting abusive, defamatory, misleading, or fake content
- Not misuse, hack, copy, or replicate the platform
- Not attempt to directly bypass the platform to avoid charges/fees
Any violation may lead to suspension or permanent account termination.
5. Vendor Listings & Information
Dream Lamhe verifies vendor identities and general business credentials. However:
- Vendor descriptions, photos, availability, and pricing are provided by vendors
- We do not guarantee accuracy, completeness, or reliability
- Prices may vary depending on date, demand, season, or vendor policies
- Dream Lamhe is not liable for misrepresentation by a vendor
We encourage users to read all details carefully before confirming a booking.
6. Booking, Payments & Charges
When you book through Dream Lamhe:
- You agree to the vendor’s individual terms, rules, and cancellation policies
- You approve Dream Lamhe to collect payments on behalf of vendors
- You may be required to pay an advance or full amount to secure your booking
- Booking is confirmed only when payment is successful and you receive written confirmation
Platform Fees
Dream Lamhe may charge:
- Convenience fee
- Service fee
- Vendor commission
- AI service fee (if applicable)
These will be clearly displayed during checkout.
7. Cancellations & Refunds
Refunds depend strictly on the vendor’s cancellation policy.
Dream Lamhe:
- Does not control refunds
- Does not guarantee refund approval
- Acts only as a facilitator
Users are responsible for carefully reviewing cancellation terms before booking.
8. User-Generated Content
Reviews, photos, comments, and feedback submitted by users must be:
- Genuine and based on actual experience
- Not abusive, defamatory, or misleading
- Free of copyrighted content
Dream Lamhe reserves the right to remove or modify content that violates these rules.
9. Vendor Responsibilities
Vendors listed on Dream Lamhe must:
- Provide accurate information
- Deliver services as promised
- Maintain professionalism and quality
- Honour commitments made through the platform
Dream Lamhe may suspend or remove vendors who receive repeated negative feedback or violate platform policies.
10. AI Recommendations
Dream Lamhe offers AI-based suggestions for:
- Venues
- Vendors
- Budgets
- Themes
- Guest count
- Custom packages
These are assistive recommendations, not guarantees.
Users must make final decisions independently.
11. Limitation of Liability
Dream Lamhe is not liable for:
- Vendor behavior or service quality
- Delays, cancellations, disputes, or damages
- Financial loss due to vendor issues
- Miscommunication between users and vendors
- Any personal injury, property damage, or accidental loss
- Events caused by natural disasters, emergencies, or unlawful acts
Your use of the platform is at your own risk.
12. Privacy & Data Protection
All user information is protected under our Privacy Policy.
We do not sell personal data to third parties.
However, we may share relevant information with vendors to complete your booking.
13. Intellectual Property
All content on Dream Lamhe—including:
- Designs
- Logos
- Data
- Images
- Code
- Content
is the intellectual property of Namo Corp Tech Pvt. Ltd.
Copying or reproducing without permission is prohibited.
14. Termination
We may suspend or terminate accounts for:
- Fraudulent activity
- Violation of terms
- Non-payment
- Misuse of the platform
- Abusive behaviour
Users may also request account deletion.
15. Dispute Resolution
Any disputes should first be reported to Dream Lamhe support.
If unresolved, disputes will be subject to:
- Jurisdiction: India
- Applicable Law: Indian laws
- Location: [Delhi NCR, Agra , Jaipur , Noida]
16. Changes to Terms
Dream Lamhe may update these Terms at any time.
Updated versions will be posted on the platform with a new effective date.
Continued use implies acceptance.
17. Contact Us
For support, queries, or disputes:
📧 Email: support@dreamlamhe.com
